Innovate 
Accelerate 
Engineers & Experience 
Quality Assurance 
Salesforce 
Application Development and Maintenance 
Full Cycle Development 
Consulting Services 
Staff Augmentation 
eCommerce 
Education 
Fintech 
Health & Wellness 
Healthcare 
Logistics 
Media & Entertainment 
Real Estate 
Travel 
Sports 
For Customers
Enable customers to find answers on their own and gain clear visibility into sales, service, and order tracking.
Connect them to relevant information quickly and support smooth, secure payment processing.
For Partners
Simplify the management of partner and vendor relationships through automation.
Support the sharing of collaborative assets, records, and contacts for co-marketing initiatives and third-party partnerships.
For Custom Audiences
Create niche experiences tailored to your business needs beyond standard prebuilt themes.
Manage support for these custom experiences with a flexible, fully integrated Salesforce CRM.
Get to know
The Experience Cloud
Launch external portals for customers and partners
Set up portals quickly to connect customers and partners with your business and with one another more effectively.
Personalize and simplify experiences
Use unified customer data to deliver consistent communication across every channel.
Build and shape experiences with intuitive point-and-click tools
Use no-code capabilities, built-in intelligence, and the ISV app ecosystem to deliver specialized experiences at any scale.
Give customers and partners the ability to view and track orders and services
Offer full visibility and control so they can monitor active projects, subscriptions, and orders while raising cases when needed.
Move customer and partner interactions online with ease
Speed up digital transformation and bring your business online without missing critical functions.
Design digital experiences using the complete power of Salesforce
Build fully customized interactions that support specialized audiences and communities through integrated Salesforce-based experiences.
Customize and scale end-to-end digital experiences for both customers and partners.
Key Capabilities across all Experience Cloud Editions
Develop Experiences
Manage content and target audiences for digital experiences. Build sites and workspaces with reliable templates created for broad use.
Gain access to and edit CRM Records
Access full standard and service-related records, accounts, and contacts. Customize dashboards for Customer Community Plus.
Share and work with customers and partners
Collaborate through Chatter by sharing files and information. Organize discussions and content by topic and provide recommendations.
Sharing Controls
Use advanced permissions and sharing features with Community Plus. Manage and control customer identities effectively through Community Plus.
Lightning Platform Integration
Import up to 10 custom objects for added flexibility. Use Community Plus to store customer data and manage API calls.
Customize portals for
Customer Service and Account Management, Centralized Partner Collaborations, and Niche Interest groups
Customer Service
- Deploy complete customer service and account portal experiences.
- Provide self-service knowledge bases to reduce support cases.
- Organize content with custom categories for easier access and discovery.
- Update information and trigger or connect custom third-party processes and actions for customer accounts.
Partner Central
- Onboard and collaborate with partners and suppliers more efficiently through Partner Central.
- Set up and evaluate guided partner onboarding with forms and branded certifications.
- Reduce turnaround time for quote collaboration and lead sharing.
- Capture insights that strengthen co-branded marketing efforts.
Build Your Own
- Personalize experiences for individual users and tailor them for niche audiences.
- Create custom experiences faster.
- Add branded and customized components wherever they are needed
- Migrate valuable legacy content from an existing CMS through CMS Connect.
Customer Account Portal
- complete customer account portal experiences.
- Integrate and pull data from eCommerce backends and ERPs so customers can access orders, complaints, replacements, and related processes directly through the portal.
- Update information and trigger or connect third-party-powered processes and actions for customer accounts.
- Let customers update profiles and custom data related to cases and purchase claims.
Obtain Salesforce expertise for optimized
Experience Cloud development
Build seamless connections across experiences that go far beyond basic portals.
Customize apps and other touchpoints to create niche experiences across every device.
Pull data from any source and apply personalization.
Use data from Salesforce CRM, migrated systems, or third-party partner sources.
Track adoption and engagement with ease.
Dashboard consoles help analyze popular topics, user interests, and audience activity.
Adapt experiences smoothly to any device.
Use Lightning Bolt components to quickly build responsive experiences without sacrificing quality.
Manage discussions and encourage audiences to participate and endorse valuable input
Simplify topic and subtopic discussions with clear categorization. Allow members to rate one another based on helpful responses.
Include branded interactions and commerce.
Engage targeted audiences and integrate products from both single-vendor and multi-vendor sites.
Frequently Asked Questions
Salesforce Experience Cloud is a cloud-based platform that helps organizations connect with customers, partners, and employees through a secure digital environment for sharing information and documents. It allows users to access and exchange data in real time from any mobile device.
Salesforce Service Cloud is designed to strengthen customer service and support operations. Salesforce Experience Cloud, by contrast, helps businesses create interactive digital communities for customers, employees, and partners.
Salesforce Community Cloud and Salesforce Experience Cloud refer to the same platform. Community Cloud was the platform’s original name, but Salesforce later rebranded it as Experience Cloud to better reflect its broader capabilities and enhanced features.
Salesforce Experience Cloud allows businesses to create branded digital experiences where customers, partners, and employees can share information, collaborate efficiently, and stay connected with key business processes.